Financial Customer Service Book

(John Wiley & Sons) by Hal Schaeffer, President, D & H Credit Services Inc. Published September 1999

 

Hal Schaeffer, President, D & H Credit Services Inc., clearly explains how a financial customer service (FCS) function works and how it can give your company an unbeatable competitive edge. You’ll get everything you’ll need to plan, implement, and mange a FCS department. Drawing on his own experiences and those of managers at numerous Fortune 500 companies, Schaeffer provides step-by-step guidance.

 

 Specifically

• Making a business case for the FCS department
•   Laying the groundwork
•   Determining computer capabilities and needs
•   Integrating resources
•   Setting up a phone system
•   Staffing and training
•   Managing the transition
•   Creating a policies manual
•   Maximizing the potential of the new department
•   And much, much more!!!