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  Books written by D & H Credit executives.  
     
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Financial Customer Service: A Guide to Making Smarter Business Decisions 
   
  The best selling book on this topic. It provides a blue print for those who wish to set up a Financial Customer Service Department in their own organization.
   
Credit Risk Management
     
  A case studies book that provides the foundation for making a sound business credit decision and then lets readers match their skills against others in the credit profession. The author shares the conclusions of other credit professionals who have used these cases and then provides the real-life outcome. How do you think you would fare? (See Attached Review from Strategic Finance Streetwise Activity-Based Information Systems, J. Tim Query, Ph.D, Illinois Wesleyan University (See article at page bottom) May 2000
 
Essentials of Cash Flow
     
  The difference between a successful thriving company and one that flounders is sometimes simply how cash flow is handled. By scrutinizing all functions and instituting best practices, financial executives can make that crucial difference to their companies. The Essentials of Cash Flow looks at all relevant functions including, the order-to-cash cycle, the purchase-to-pay cycle, the sales function, dispute resolution and much much more, and provides real-life solutions to the related issues that can plague a company's lifeblood, its cash flow.
   
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